Oxmoor Ford Parts

Bad service's

Casey is a customer focused associate. I brought a key fob in that was not working. He troubleshot the problem and explained options for repair.

Nothing quick about it. 2.5 hours for an oil change with an appointment.

As per usual, the customer service is severley lacking at best. 2 times did I stand around at the service desk area trying to get help (first when I showed up and second to collect my car) with not so much as a 'Hello' or 'Good Morning, …

Called April 9 to get safety recall repair done and was told the only offer shutter accomdations within 15 miles and don't offer any other accomdations. Extremely disappointing that they don't honor Ford's statement for loaner or rental …

Terrible experience. I brought my car in for the scheduled 1:30 time for an OIL CHANGE and tires rotated. I did not leave until 4 PM! Once I thought it was time to leave I was brought a list of “suggested repairs” full of greatly overpriced …

Terrible service every time. Try to lie and tell me my brake pads and brake disc were bad and they shouldn’t even let me leave. Went to brake away and they said that not only were my disc fine but my brake pads were fine to. I’ve told them …

I had an appointment at 8:30 am and it is 10:15 and still waiting for my oil to be changed. I will be sure to check that my oil cap is on after what happened to another customer in the reviews. Worried now!

This is a dealer's version of a Valvoline oil change station. The upside is your Ford will have OEM equipment servicing your vehicle. The downside is that you cannot expect the same level of service from the usual service writer / service …

Worst experience in a long time. Very discourteous. Took 1 1/2 hr for oil change at Quicklane, only to be treated as a lesser customer who had to go find his car in the rain rather than have it brought to the door by a valet like everyone …