Guides
Getting reviews, and handling the ones you get
Short, specific playbooks — no growth-hacking, no review gating, and nothing that will get your listing suspended.
How to get more Google reviews
A practical routine for asking customers for Google reviews — when to ask, what to say, and the rules that get businesses penalised.
6 min readHow to respond to negative reviews
What to write when a review stings — the structure that de-escalates, the lines that make it worse, and when to ask for removal instead.
5 min readReview request templates that people actually answer
Copy-paste email and SMS templates for asking customers for a review, plus the subject lines and timing that get them opened.
4 min read