55 of these reviews were imported from this business's public Google listing and are shown with their original wording and author name. Add your own review →
Showing only 1-star reviews.
Diane S.
Jun 30, 2026
White guy at the register with glasses asked for my number...i told him no and he then followed me outside and took a picture of my car...... very uncomfortable. Keep an eye on him managers. If i see him again, i will call the police there
Dog ;.
May 1, 2026
I went to go get my shih tzu groomed here. Listed all over the website was that the grooming price was $27 for the deluxe package. They didn’t have any fine print or any sign saying they charged per dog breed. I go to the check out and its …
S
Mar 23, 2026
My mom and I had a scheduled appointment at 9am for a grooming appointment and due to an accident on Bobby Jones and I 20 they had a road closer. I called petsmart and told them t that I going to be late because of the road closer they told …
jonny H.
Jan 24, 2026
I don’t know what’s so hard about following directions but they continue to not cut my dogs hair like we want it
DChambliss1913
Nov 27, 2025
Just because they are busy and overwhelmed, they used a history of stable mild heart murmur as a reason to cancel appointment 1hr before . My dog has gone there for years and has never had a medical emergency secondary to a heart murmur. …
Ash
Nov 2, 2025
They have a bad habit of scheduling you for appointments that they have no intention of making. Two times already I’ve showed up for the 7 AM appointment right before work to drop off my dog. Both times I confirmed the booking the day …
Hector P.
Oct 28, 2025
Just came back very disappointed after 30 minutes drive to get a hair cut and bath for my dog Mia. It just took one minute for the groomer Jessi H. To turn me down saying that she was not going to the grooming for some “petsmart policy “ …
Holly H.
Aug 22, 2025
***UPDATE: Matt, the service manager called and was extremely apologetic and extremely nice, he is the reason we will be returning to PetsMart. Great guy, made us feel a lot better*** Had the absolute worst experience. From the moment we …
Vanessa M.
Aug 29, 2024
we’re too aggressive with my dog, when she never showed any aggression towards them, was just scared. DO NOT TAKE UR PAW BUDDIES HERE
Krista T.
Aug 24, 2024
You actually have the audacity to ban me from making an appointment because you gave my dog a horrible haircut and put a bunch of lies in my dogs profile to justify the blocking? Bad decision. This doesn't end here by any means ASHLEY. BOTH …
